Refund Policy
Last updated 2 August 2026
30-day refund window
If Hushwall isn't right for you, request a refund within 30 days of your purchase and we will refund it in full. This applies to monthly plans, yearly plans and the one-time lifetime purchase.
How to request a refund
Email support@hushwall.app from the address on your account, or contact Paddle, our payment provider and Merchant of Record, using the receipt they sent you. We do not require a reason. Approved refunds are returned to the original payment method and typically appear within 5–10 business days, depending on your bank.
Renewals and cancellations
You can cancel a recurring plan at any time from your account page. Cancelling stops future charges and you keep unlimited access until the end of the period you have already paid for. If a renewal charge catches you by surprise, contact us within 30 days of that charge and we will refund it.
Plan switches
When you switch between plans the change applies immediately and our payment provider prorates the difference — you are credited for the unused part of your previous plan.
After the refund window
Beyond 30 days we consider refund requests case-by-case — for example duplicate charges, a failure on our side, or a charge you did not authorise. Write to us and we will look at it fairly.
Questions
Fredrik Bernström handles refund questions at support@hushwall.app. Paddle can also assist with any billing enquiry.